You can call our Customer Solutions Center 24 hours a day, 7 days a week. A representative will answer during our normal business hours (8 a.m. to 5 p.m.). During non-business hours, you can place your order via email, fax or by using our automated phone system.

When your order is received by Advance, it is entered into our system and immediately processed. Items are shipped no later than one (1) business day after receiving the order for stocked items.

You can call our Customer Solutions Center, 410-628-0490, and one of our representatives will track your delivery in our state-of-the-art system. If a problem has occurred with the delivery, a duplicate shipment can be arranged as needed.

Our commitment to service is unequaled in the industry. We are there for you 24 hours a day, 7 days a week. Every Advance employee, and we mean every one, is wholly committed to satisfying the customer. We also have an unprecedented unconditional guarantee on all our equipment, supplies and service.

Every one of our service technicians is a full-time career Advance employee, fully factory-trained to service Advance's equipment. In fact, Advance is a Certified Service Training Center for “training the trainers” - one of only several in the entire United States.

Advance offers guaranteed manufacturer's supplies made specifically for your equipment. We have a rapid turnover in inventory, so our supplies are always fresh. We guarantee replacement, should any quality problems result.

Advance has dedicated service technicians on-call during non-business hours. If you are in need of service, call our Customer Solutions Center at 410-628-0490. Leave a complete message including your name, equipment ID number, the nature of your service request, and a telephone number where you can be reached (cell phone, not an answering machine) and a full-time Advance professional senior service technician or a supervisor, who knows your system and network, will return your call within two hours and will be able to assist you.

Yes. Dedicated Advance professional trainers will work with your staff on both the equipment and network aspect after the product has been delivered and installed. Repeat visits are offered, should the need arise.

Acquisition programs involving leasing, cost-per-copy, as well as long and short-term rentals are available. All of these options are provided directly by Advance. It works to your advantage when the company that provides the equipment and service also provides the financial arrangements…it’s seamless!

As your needs change, we will work with you, your associates and your IT staff to upgrade your equipment so it will have the flexibility to grow and expand along with your business.

If the equipment is under service contract with Advance and there are repeated problems, we will work with you to resolve all problems to your satisfaction – including replacing the equipment, if necessary.