Advance Business Systems

How do I place a service call?
Locate the Equipment ID Tag on your machine. It will look like this:

You Equipment ID Tag should look something like this

You can place your request in three different ways:

Call our Customer Solutions Center and speak directly to one of our representatives - 410-628-0490

Call our Customer Solutions Center and leave a message on our state-of-the-art automated system - 410-628-0490

Send our Solutions Center a facsimile (When placing a request via fax, please be sure to give the Equipment ID number, your name, the nature of your service request, and a telephone number where you can be reached) - 410-628-7035

How do I know my call has been placed?
Whether you place your call directly with a Rep, use the automated system, or send a fax, you will receive a confirmation number.

If you use the automated system, your individual message can be forwarded directly to the technician. Requests placed through our automated system are monitored continuously throughout the day, and transferred to our computer tracking system.

Once your request for service has been accepted into our computer tracking system, it will be paged directly to the technician assigned.

How can I check on my service call?
To inquire about the current status of your service call, ask one of our representatives about our CARE program.

What happens when I place a service call?
If you have left an oral request, your individual message can be forwarded directly to the technician. This allows the technician to hear - in your own words - what the nature of your service request is. The requests left through our automated system are monitored continuously throughout the day, and transferred to our computer tracking system. Once your request for service has been accepted into our computer tracking system, your service request will be paged directly to the technician assigned to the specific equipment involved.

What happens if I need service during off-hours or holidays?
Call our Customer Service Hotline at 410-628-0490. Leave a short message describing the trouble you are having along with the machine's ID number. A supervisor will return your call, usually within two hours.