Service and Support
No third parties. 100% Advance…certifiably guaranteed.
From 1964 to today, our singular focus on customer satisfaction has allowed Advance to emerge as the leader in document management solutions in Maryland. We realize that today’s highly competitive marketplace rarely keeps nine-to-five business hours. That’s why we are committed to serve you, literally, all the time.
Our commitment to service is unequaled in the industry and we never use third parties. Serving you, the customer, is our responsibility. We have available 65 full-time, certified, trained technicians, providing 24-hours a day, 7-days a week service. These technicians are certified to service your copiers, MFPs , and your fleet of laser printers.
Advance service is supported by a certified training center on premises, one of the few in the United States.
Our support doesn’t stop there. When the equipment arrives, Advance has trained professionals to set up your equipment for connectivity to your network in moments, saving your IT department time and resources. And our network system engineers can customize a workflow software solution for your electronic documents, so your business is meeting business compliance measures while effectively managing the flow of documents through your organization.
Our service sets the standard that will spoil you, day or night, weekday or weekends, and holidays. Your network is working and so is Advance.