Here, Alan has answered some of our customers' most frequently asked questions. If your specific concerns aren't addressed below, feel free to contact us, 410-252-4800.

What distinguishes Advance from the competition?
Our commitment to service is unequaled in the industry. We are there for you 24 hours a day, 7 days a week. Every Advance employee, and we mean every one, is wholly committed to satisfying the customer. We also have an unprecedented unconditional guarantee on all our equipment, supplies and service.

Are your service employees full-time or subcontracted?
Every one of our service technicians is a full-time career Advance employee, fully factory-trained to service Advance's equipment. In fact, Advance is a certified service training center for training the trainers-one of only several in the entire United States.

Why is it better to get my supplies from Advance instead of an office supply store?
Advance offers guaranteed manufacturer's supplies made specifically for your equipment. We have a rapid turnover in inventory so the supplies are always fresh. We guarantee replacement should any quality problems result.

What happens if I need service during off-hours or holidays?
Call our Customer Service Hotline at 410-628-0490. Leave a short message describing the trouble you are having along with the Equipment ID number. A supervisor will return your call, usually within two hours.

Do you offer training, and if so what type?
Dedicated professional trainers will work with your staff on both the equipment and network aspect once the product has been delivered and installed. Repeat visits are offered should the need arise.

What financial programs are available to acquire equipment in addition to purchasing?
Through Advance, full programs covering leasing, cost-per-copy, and long and short-term rental are available. All of these options are provided directly by us. It works to your advantage when the company that provides the equipment and service also provides the financial arrangements.

What if our needs change during the term of the lease, rental, or cost-per-copy program?
As your needs change, we will work with you, your associates, and your IS staff to upgrade your equipment so it will have the flexibility to grow and expand along with your business.

What if I have repeated problems with the equipment during the course of the lease, rental, or cost-per-copy program?
If the equipment is under service contract with Advance and there are repeated problems that have not been resolved to your satisfaction, Advance will replace the equipment.

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