not rhetoric

Yes, we are in an industry that deals in sophisticated technology that greatly enhances our clients’ business. But at Advance, we believe the human side of what we do every day is just as important. That’s why you’ll find that everyone from the president of Advance to our service technicians to our phone operators exhibit a special “Advance Commitment.” We believe you will not find a more dedicated, experienced, or sincere company to direct and service your business solutions. If you are looking for commitment and performance, not rhetoric, this is what you will find with Advance.

The Advance service and commitment before the sale is only exceeded by the Advance service and performance after the sale.

Literally 24 hours a day, 7 days a week, 365 days a year (+1 for Leap Year), holidays included, we are available to serve the most important people in our business world: our customers.

You can depend on the commitment of your Advance business partners at every level. We all appreciate and respect you as our customer. Every product provided by Advance, whether it is equipment, supplies or service, is unconditionally guaranteed and carries the Advance Commitment. This is supported by key management who are as near as your phone, who live in this community and who are completely dedicated to providing for your needs. This commitment is not just in "fair weather" or just during normal business hours. Advance will be there where and when we are needed. Period.

No problem will go unresolved. Your problem is our opportunity to show you why Advance has been so highly recommended time after time. It is our opportunity to demonstrate to you personally why Advance has received the Torch Award for Ethics in Business by the Better Business Bureau. Further, it is our opportunity to show you why repeat business, with our existing customers and those to whom they refer us, is such an integral part of what we do.

Our Partnerships

Advance is proud to partner with the following outstanding organizations. With deep roots in Baltimore, Annapolis, and Frederick, the following organizations and Advance share common values such as giving back to the communities where we live and work. We encourage you to learn more about each one and join us in their support.  See all partners »

Honors & Awards

2015 Ricoh Service Excellence Certified Dealership
2014 The Week in Imaging Elite Dealer Award
2013 Ricoh Family Group Dealer Renaissance Award
2013 Ricoh B2C Unit Sales Award
2013 Finalist – Baltimore Sun Top Workplace Award
2013 The Week in Imaging Elite Dealer Award
2013 Finalist – Baltimore’s Best Places to Work by Baltimore Business Journal
2013 Maryland Chamber of Commerce Business Hall of Fame - Alan and Lois Elkin

see all

Case Studies

Explore the ways Advance has worked with our customers to make their businesses more efficient and effective.