Customer Relations Specialist / Order Coordinator

Aug. 20, 2017

For consideration, please email your resume to recruit@advancestuff.com or simply upload your resume to the form on this page.

We are seeking a team-oriented Customer Relations Specialist to assist our Sales Department with administrative functions.

Advance is a brand built on innovative business technology. We help organizations throughout the greater Baltimore area tackle tough business problems with the best thinking and the right technology to keep them ahead of the curve and the competition.

As Customer Relations Specialist, your responsibilities will include:

  • Supporting the sales team throughout the entire order process, beginning with customer proposal through machine delivery/installation.
  • Ensuring a seamless customer experience by coordinating all logistics and communicating to all parties involved.
  • Making recommendations to both the customer and sales rep on the procedures that would make most sense for the process to go as smoothly as possible. 
  • Acting as the liaison for sales reps and customers for all stages of the order process.
  • Processing financial components efficiently and accurately.
  • Setting up accounts in the systems and guiding the order all the way until its billing stage.
  • Coordinating the set-up and delivery of hardware and services with both internal personnel and external parties. 

Required Skills and Qualifications: 

  • Highly organized, high capacity individual
  • Critical thinker
  • Detail-oriented and results-oriented 
  • Always striving to exceed the customer expectations
  • Friendly, helpful attitude; team player 

Required Experience:

  • Proficiency in Microsoft Office
  • 2-4 years of customer service and sales support experience 
  • 2-4 years of ERP experience preferred 

What you can expect when you join Advance:

  • A collaborative, fun, and passionate culture
  • Ongoing training and development opportunities
  • Comprehensive benefits package including health, Rx, dental, and vision insurance 
  • 401(k) plan with excellent company match
  • Wellness Program with on-site fitness classes
  • Tuition Reimbursement Program

For consideration, please email your resume to recruit@advancestuff.com or simply upload your resume to the form on this page.

Thank you for your interest in Advance!

Advance was recently named a Best Place to Work by the Baltimore Business Journal and a Baltimore Sun Top Workplace. To learn more about how We Live and Breathe This Stuff, follow us on Twitter (@advancestuff), Facebook, YouTube, and LinkedIn.